Welcome to the Support Center

In order to streamline support requests and provide a more efficient service, SiteE@se now uses a support ticket system. Every support request is assigned a unique ticket number which you can use to track the progress and responses online. For your reference a complete archive and history of all your support requests is kept. A valid email address is required to submit a ticket.

Before opening a support ticket, please search or browse the ever growing Knowledge Base (KB) of frequently asked questions and answers. This is based on many years experience of the kinds of queries that clients have and, hopefully, will provide the answer you are looking for, or things to try before contacting SiteE@se.

Most queries will be able to be resolved either via the KB or, if deemed necessary, a telephone call to the client to follow up the ticket. For specific issues it may be agreed to initiate a remote screen sharing session using Mikogo. Depending on the terms of your contract this may be chargeable.

Search our knowledge base